How we use your views  

We are committed to making sure that involving and engaging our residents is part of our daily business. Our organisational structures and the way we work reflect this. So, having a named governing body lay member lead for public engagement and involvement is important.

Here are some examples of how people's views and experiences influence our day to day work. 

Patients shaping services 

Whenever it is appropriate, we invite patient and carer representatives to get directly involved in our day to day work, such as being part of groups to improve respiratory services, cancer and procurement exercises.

EPEG

EPEG is our engagement and patient experience group. This group reports directly to our quality committee. It is jointly chaired by our governing body lead for public engagement and their counterpart from NHS South Sefton CCG, along with their elected practice manager leads. It includes representation from the patient’s champion Healthwatch Sefton, Sefton Council and Sefton CVS, which represents the voluntary, community and faith sector. EPEG gives expert advice about how and where to go to engage people, as well as helping us to maximise the opportunities we have to engage across the different sectors in Sefton by working together in a coordinated way.

EPEG is also responsible for examining patient experience data from our provider organisations, which can then be compared with information collected by Healthwatch Sefton and our other partners who make up the group. This helps us to spot trends and issues early, so they can be escalated and addressed by our quality committee.   

EPEG gives expert advice about how and where to go to engage people. It collects the information we gather from all our engagement activities to inform our work, and patient experience to help us to gauge how effective our services are and where we can improve them. 

Visit the publications section to read more about EPEG's work in our annual reports and engagement reports.