From 3 April to the 12 May 2017, NHS England working with the CCG and a range of other partners, carried out a ‘listening exercise’ to help determine the future delivery of primary care services at Freshfield Surgery.  

During the six week exercise, patients registered with the practice were invited to give their views. A series of events was held where people could find out more and have their say about the proposals suggested by health commissioners.  

The views collected during the exercise have fed into the commissioners’ decision to go out to the market to find a new provider of services at the practices. 

You can read more from the links below: 

• Listening exercise report
• Questions and answers from listening exercise events
• News story about the decision to re-procure services

Visit the ‘How we use your views’ section for examples of where your feedback has informed our work, plans and strategies.