Between 10 December 2018 and 31 January 2019 we asked people to share their views and experiences of using urgent care services.

What is urgent care?

Urgent care describes a wide range of services that people need to access immediately or on the same day – from self care support available at the pharmacy, through to accident and emergency care for life threatening conditions. GP services, pharmacies, NHS 111, walk in centres and emergency ambulances are all also part of our current urgent care system

The aim of this work was to try to understand more about how people use these services, both for physical and mental health problems.

We will use the findings of our review to help design future services that are less confusing for residents, reduce pressures on A&E and make the best use of staff and resources.

How did we engage?

We involved over 1000 across south Sefton and over 500 members of staff in Liverpool and Sefton in sharing their views with us about urgent care services.

We did this in the following ways:

• online surveys and paper based surveys
• face to face discussions with a range of community groups
• public engagement events and meetings
• support from Healthwatch Sefton and Sefton CVS networks
• social media channels eg; Twitter
• individual discussions with local residents

You can find out more about the review and engagement here.

What happens next?

All of the information gathered will be used to help develop proposals for how urgent care could look in the future.

Below you can find a link to a summary of the engagement as well as the full report:

• Urgent care engagement summary report 2019
• Ugent care engagement full report 2019

If you require this report in an alternative format or other language, please get in touch:

Call: 0151 317 8461 or email: Communications@sefton.nhs.uk