How we use your views

Your ideas, views and experiences about healthcare help us to make sure your local NHS is the best it can be. We are committed to making sure that involving and engaging you is part of our daily business, so your feedback helps to shape our strategies, plans and the services we commission.

Here are some examples of how your views have influenced and informed our work and local services.



Strengthening our Patient Participation Group network

Monday, January 20, 2020

From speaking with Healthwatch Sefton, our residents and GP practices, we know that running successful patient groups in local surgeries can be difficult, so we have begin a programme to support their development so more of our residents can get involved.


Our reasonable adjustment and disability guide

Monday, December 16, 2019

We know from working with national, regional and local disability organisations that there is a significant gap in the NHS in carrying out ‘reasonable adjustments’ to enable people with a disability to engage effectively with their health services.



Prevention of diabetes

Wednesday, May 29, 2019

How we worked with NHS England, Public Health England and Diabetes UK to roll out the NHS Diabetes Prevention Programme (NHS DPP).



Raising better awareness of local talking therapy service Access Sefton

Wednesday, March 6, 2019

After speaking with local residents we established that there was a general lack of awareness in the area about where to go locally to get support for mental health conditions. As a result we came up with a joint communications campaign with Access Sefton to raise better awareness of their talking therapy service.




Measuring the success of our involvement activities

Tuesday, January 1, 2019

We regularly review the ways we involve people in our work. This helps us to continually improve our systems for involvement, so as many of our residents as possible have opportunities to give their views and experiences about their local NHS.